FAQs

What clients want to know.

Browse F.A.Q. Topics

What clients ask us most frequently

  • How often should I have my carpets cleaned?

    We believe that one or two cleanings per year are ideal. Excessive or inapropriate cleaning causes damage.

  • I have had some bad experiences with cleaning companies. Are you different?

    Sadly we often hear unpleasant stories from our customers. All our cleaners have completed full training and meet the high standards expected of them. RQC are also certified members of the National Carpet Cleaners Association. Our team constantly monitors the market and implements the newest technology and equipment in our processes.

  • Are you insured against accidental damage?

    We avoid and minimise any risks related to carpet cleaning. Our company is fully insured against unlikely case of damage.

  • What if there is some furniture in my property?

    The team will move the furnishing and put back after the job is done.

  • How long do carpets dry after the cleaning?

    With hot extraction cleaning, drying time is just about 1 hour. This can vary depending on current temperature and humidity in your property.

  • How much do you charge?

    Price depends on the size of your property (number of rooms). Professional cleaning is charged on per hour basis. RQC always give you a quote before the job and confirm on site. For large jobs we will arrange a viewing at your property for accurate estimate. Minimum charge is £45. Parking and congestion are chargeable.